Returns & Exchanges
If something arrives wrong, damaged, or clearly not as expected, we want the next step to be calm and easy to understand.
Policy Details
Return and exchange window
Contact support within 3 days of delivery if you want to request a return or exchange. This includes damaged, incomplete, incorrect, visibly different, or non-defective items that are still new, unused, and in original condition.
Return eligibility
Returns are reviewed based on item condition, order details, product type, and the reason for the request. Items must be new, unused, uninstalled, unaltered, and kept with original packaging where possible. Photos of the packaging and item help us review the request faster. We aim to respond with the next step within 2 business days.
Items that may not be returnable
Made-on-order, customized, installed, used, altered, damaged after delivery, or final-sale decor pieces may not be eligible for return unless they arrive damaged, incorrect, incomplete, or materially different from the confirmed order.
Exchange handling
If an exchange is available, we will guide you through the next steps after reviewing the issue. Exchange availability depends on stock, product condition, and courier feasibility. Approved exchanges are coordinated after the item condition and replacement availability are confirmed.
Return shipping and refunds
Return shipping instructions are shared after approval. If the item was damaged, incorrect, incomplete, or materially different from the order, support will guide the next step. For approved non-defective returns, return delivery charges may be the customer's responsibility. We do not charge a restocking fee. Approved refunds are processed within 14 days after the returned item is received and reviewed.
Common Questions
Can I return a decor item if I change my mind?
A non-defective return request can be reviewed within 3 days of delivery if the item is new, unused, uninstalled, unaltered, and in original condition. Some fragile, made-on-order, customized, or final-sale decor may not be eligible.
What should I do if an item arrives damaged?
Keep the item and packaging, take clear photos, and contact support within 3 days of delivery with your order details.
Are customized items returnable?
Customized or made-on-order pieces are generally not returnable unless they arrive damaged, incorrect, or materially different from the confirmed order.
How long does a refund take?
Approved refunds are processed within 14 days after the returned item is received and reviewed.
Need Help?
If anything feels unclear, ask before the order moves forward.
Share the product name, order number if you have one, and the detail you need confirmed. We will help with the next practical step.
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