Returns & Exchanges
If something arrives wrong, damaged, or clearly not as expected, we want the next step to be calm and easy to understand.
Policy Details
When to contact us
Contact support as soon as possible if your order arrives damaged, incomplete, incorrect, or visibly different from what you ordered. Photos of the packaging and item help us review the issue faster.
Return eligibility
Eligible returns are reviewed based on item condition, order details, product type, and the reason for the request. Items should be unused, in original condition, and kept with their packaging where possible.
Items that may not be returnable
Made-on-order, customized, installed, used, altered, or final-sale decor pieces may not be eligible for return unless they arrive damaged or incorrect.
Exchange handling
If an exchange is available, we will guide you through the next steps after reviewing the issue. Exchange availability depends on stock, product condition, and courier feasibility.
Common Questions
Can I return a decor item if I change my mind?
Change-of-mind returns may be limited, especially for fragile, made-on-order, customized, or final-sale decor. Contact support with your order details so the team can review eligibility.
What should I do if an item arrives damaged?
Keep the item and packaging, take clear photos, and contact support as soon as possible with your order details.
Are customized items returnable?
Customized or made-on-order pieces are generally not returnable unless they arrive damaged, incorrect, or materially different from the confirmed order.
Need Help?
If anything feels unclear, ask before the order moves forward.
Share the product name, order number if you have one, and the detail you need confirmed. We will help with the next practical step.
More Support Pages